Agoda Review, Agoda Customer Reviews

Agoda


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Overall: 4.90
 

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Agoda  is one of the fastest-growing online hotel platforms worldwide, listing hundreds of thousands of hotels and providing services in 38 different languages. Agoda Company Pte. Ltd., the company behind Agoda.com, was established in 2005 by two veterans of the online travel business and in 2007 was acquired by Priceline Group, the largest seller of rooms online. Priceline Group is publicly traded on NASDAQ (Nasdaq: PCLN) and is a part of the S&P 500.


Agoda.com employs more than 2,000 travel professionals, representing more than 20 countries. There are major operations in Singapore, Bangkok, Kuala Lumpur, Tokyo, Sydney, Hong Kong, and Budapest, with an additional presence in major cities across Asia, Africa, the Middle East, Europe, and the Americas. Dedicated market managers maintain close relationships with Agoda.com hotel partners around the globe, creating special promotions and marketing programs to help Agoda.com offer some of the best deals on the Internet. This competitive edge is backed up by a best-price guarantee.


Agoda.com's award-winning website is fast, easy to use, and employs world-class technology to offer instant confirmation for every one of our hundreds of thousands of listed hotels. In addition to a wide selection of accommodation and room types, the millions of Agoda.com hotel reviews are 100 per cent authentic, submitted by customers after they have completed their hotel stay. Finally, our 24/7 multi-lingual customer service & support means assistance is quick at hand when it really counts.


At Agoda.com, we take pride in being accountable, reachable and connected. We offer customers the widest set of hotel options and always strive to offer the most competitive price. By doing this, we hope to make travel more affordable, accessible, and enjoyable to customers around the world.


AGODA ® is a registered trademark of AGIP LLC, used under license by Agoda Company Pte. Ltd.

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Agoda Reviews by Customers

Agoda review by Thomas Rosing

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Overall: 5.00
 

A very helpful and efficient service

I am a repeat customer with Agoda. I have used this service several times and have never had any issues. I have also been accommodated an on the spot refund with the hotel that I had booked through Agoda. Very excellent service.

Agoda review by Juliane Bert

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Overall: 4.63
 

Customer service was good and great webpage

I like Agoda's webpage design. It is quite user friendly and easy to use. Customer service was good with 24 hours hotline. It has always be my first choice when comes to booking of hotel. Their rewards program was good too.

However, Agoda should improve on its flexibility. Example, we can't change the credit card to bill even though the payment was not due yet. Unless you wanted to make the payment now, then they can do it for you.

Once I think there are some redirecting errors on their webpage which I go in by Singapore Airline Agoda webpage but ended up I have no input box for me to input my membership no. Called and asked and they say I did not book through the right webpage. Request them to input for me and they say they couldn't.

I guess in order to further improve and satisfy your customer, Agoda should try to adopt more flexibility in their system as to allow ease of mind of their customers from being frustrated on their bookings.

Overall, I still like Agoda and will continue to support them.

Agoda review by Hansine Andersen

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Overall: 5.00
 

Agoda you deserve 10 stars!!!

Very helpful and deligent people with great response even on the phone. Keep it up Team Agoda!

Agoda review by Juliane P

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Overall: 4.88
 

Excellent – no reservations, I would recommend this company to anyone.

I have used agoda for many years booking all over the world. From planned trips to last minute hotel booking during a bullet train trip to our destination in Kyoto Japan. No TROUBLES AT ALL.

Agoda review by Else Knudsen

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Overall: 4.88
 

EASY TO BOOK ONLINE

I LOVE USING AGODA.COM TO BOOK MY HOTELS, FREE CANCELLATION IS A PLUS BECAUSE YOU NEVER KNOW WHAT CHANGED IN YOUR SCHEDULE AND THE VIEWING OF THE ROOMS AND OPTIONS BEFORE YOU BOOK.

Agoda review by Polar

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Overall: 5.00
 

The best service! I found nice room with great discount here

Agoda review by Inunnguaq Mi

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Overall: 4.75
 

excellent service!!!

I have been using Agoda for our travelling needs here and abroad. It had not only performed well but the best as i can compare to others....

Agoda review by Jan Filemonsen

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Overall: 5.00
 

Nice Surprise

I found a room in France on Agoda when other sources told me there was none available - and at a great price!

Agoda review by Rosa Heilmann

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Overall: 5.00
 

Easy and fast booking with best price

Easy and fast booking with best price, including options check lists on the side is helpful.

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